Our Culture

Mainstay is an equal opportunity employer that believes in empowering its people. The organization is strongly sensitized towards developing employee skill sets and encouraging them in bringing creativity and innovation in their work.

Mainstay is a 100% approved Indian Export Oriented Unit (EOU) with International Call Center approval granted by the Government of India.

Our compensation package is at par with the top few multinational call centers with suitable performance based promotions and increments.

The monthly incentive program includes components of service level; call quality, efficiency and end-user or client satisfaction. 

Our work environment is conducive and effective for safe job performance. Some of these are: 

  • Spacious work desk and chairs with ergonomic settings

  • Adequate lighting, soundproofing and climate controlled. 

  • Breakfast/Lunch/Dinner and Snacks 

  • Door-to-Door pickup-and-drop facility 

Employees are motivated to become members of "TEAMING FOR EXCELLENCE ", a movement within the organization that focuses on taking up projects of business significance, while maintaining a focus on Customer Satisfaction as a key goal. The winners and the participants are rewarded with company-sponsored tours. We believe that enjoyment brings in high energy, which in turn makes one want to excel.

  • Extra-curricular and Outdoor activities. 

  • New Year day, Diwali, Valentines, Christmas events (dances, parties)

Rewards and Recognitions include

  • Movie Tickets

  • International Trips

  • Employee of the month. 

  • Family Dinners and Weekend outings

  • Entertainment Fund for every employee on a quarterly basis

  • Monthly awards based on perfect attendance, highest call accuracy and highest call management 

  • Referral bonus

  • Cash bonus for highest productivity

  • Cash bonus for highest quality

Mainstay Internal Events

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