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*First Name:
*Last Name:
*E-mail Address:
*Company:
*Job Title:
*Country/Region:
*State:
*Phone Number (Please include country code):
*Describe your business need and the services you are seeking (maximum 2000 characters)
       

 

1. What are the primary functions you need a call center to perform? * (please check all that apply)

Take sales orders Support Provide customer service
Provide technical support Provide live web chat support
Process applications Respond to and manage email
Provide answering/messaging services
Other (please specify):  
     
2. How many inbound calls, emails, and/or inquiries do you expect to outsource on a monthly basis? *
Not Sure 1 to 499
500 to 1,999 2,000 to 4,999
5,000 to 9,999 10,000 to 19,999
20,000+    
       
3. When do you want to begin using call center services? *
ASAP In two weeks
In one month More than two months
       
4. What type of call center outsourcing coverage do you need? *
Dedicated 24-hour coverage    
Normal business hours coverage only
Normal business hours plus weekend and/or holiday coverage
Other (please specify):  
       
5. What is your estimated annual budget for outsourced call center services?
Less than $2,500 $2,500 - 4,999
$5,000 - 9,999 $10,000 - 19,999
$20,000 - 49,999 $50,000 - 99,999
$100,000+ Not sure - please advise
       
6. Please describe in detail any additional call center requirements you may have.
   Note: There is a 1,000 character limit for this answer.
       
You're almost done! If you have answered all of the required questions above, click the "Continue" button below to finish and send your request.
       
 


 

 

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