Internet Service Provider -
Support to 120 Virutal ISPís in the UK
This Client has tied up with small and large virtual ISPís in UK and Europe and is extending a value add service to them. This service is provided to ISP's who have a small customer base and cannot provide a full-fledged Customer Support. We currently support 120 Virtual ISPís in UK and Europe with an approximate customer base of 450,000.
Objective is to provide Technical Support with no support boundaries. We support every dialer with the ISP, Modem troubleshooting, Email and Browser support.
Home and Business Users
Migrated the project in less than two weeks, currently achieving 98% SLAís.
Case Study - PC Manufacture ISP 4