Case Study Leading Hardware Company

The Client is UK’s leading Home computer brand with over 2 million PCs in UK homes. They have been manufacturing PCs for over 20 years and are part of one of Europe’s leading Computer Groups.

Objective

• Providing help and support for Computer Hardware related problems.

• Providing on-demand tech support, especially when virus related problems arise.

• Processing Customers information for speedy pickup / delivery / repair/ replacement of their computers.

• Up selling of Products and Services to existing customers.

Target Personnel

Home and Business Users

Achievements

The Project started as a 10-member team. The current team strength is 20. We have achieved all service levels.

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