Study Leading Hardware Company
The Client is UK’s leading Home computer brand with over 2 million PCs in UK homes. They have been manufacturing PCs for over 20 years and are part of one of Europe’s leading Computer Groups.
Providing help and support for Computer Hardware related problems.
Providing on-demand tech support, especially when virus related problems arise.
Processing Customers information for speedy pickup / delivery / repair/ replacement of their computers.
Up selling of Products and Services to existing customers.
Home and Business Users
The Project started as a 10-member team. The current team strength is 20. We have achieved all service levels.
Case Study - Hardware Company