Retention

Good customer retention is vital to any organization because a slight reduction in the customer defection rate has a disproportionately positive effect on profitability. Its' a well known fact that Companies with high retention also grow faster. However, customers can only be retained if they are loyal and motivated to resist competition. 

Mainstay provides systematic and proactive "Customer Feedback" and "Data analysis" to maintain and improve customer satisfaction leading to customer retention.

Customer Feedback

How companies react to their customers’ complaints and feedback is what makes the difference between mediocre organisations and market leaders.

As part of our customer feedback service solutions we manage, collate and analyse customer complaints and feedback to improve customer service efficiency and increase business profitability.

Mainstay can manage outstanding workloads, deliver best practice, ensure consistency of customer interaction and improve customer satisfaction rating.

Data Analysis

As global competition increases, maintaining customer loyalty is more important than ever. Dissatisfied customers now have many options, with dozens of companies from around the world competing for their business. It is crucial for every organization to retain loyal customers by maintaining a high level of customer satisfaction. 

Information is captured during the various stages of the Customer Life Cycle, Mainstay does a complete analysis of the data on a continous basis to understand trends, customer satisfaction levels in the usage of the products/services. We work closely with our client providing these valuable outputs of the analysis periodically and take corrective measures in bettering customer satisfaction ratings.

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