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Customer Care Service includes Customer Support and Customer Relation building, which is post sales and post provisioning. The highly skilled and dedicated representatives are trained in your products and services to offer the best customer service. Customer relations as a part of the retention exercise has proven to be highly effective in increasing loyalty of a customer. The Team proactively calls the customer and receives any feedback and solving any queries they have. Good customer service is no longer enough for high customer retention and loyalty. Customer retention now requires going that extra mile, this is where Mainstay can aid by managing inbound lines of loyalty programs and inbound promotional calls. Customer service Support is to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 basis. Examples of this include customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc. |
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Customer Care