Mainstay’s acquisition philosophy is based on offering the right products and services to the right groups of customers at the right time. Customer acquisition is a result of our continuous practice of delivering high customer satisfaction.
We consider Customer Acquisition as a vital business function that harnesses marketing energy, turning more prospects into customers.
Mainstays Inbound Sales is coupled with combining ACD and advanced IVR technologies with skilled representatives. Our tremendous experience in handling customer care calls helps our customers acquire new customers while increasing the loyalty and satisfaction of their current customer base.
Mainstay’s expert migration and transition team invests time to understand your organization and the unique processes in order to develop an integrated and customized Inbound Sales Process, which is customized to meet your requirements.
Inbound Sales Solution
Every web visitor to your web site could be a potential customer. Most of the time, these potential customers want their answers fast. Any delay in responding to their questions means an increased chance in losing their business. Conversely, if you can engage them as they visit your web site with a live customer chat solution that enables you to answer their questions immediately, your chances of converting visitors to customers becomes significantly higher.
Mainstay combines the power of web with an integrated sales chat module to help customers earn more customers, It has been proven statistically that using real-time web-based live sales chat increases conversion rates by up to 30%. Customer loyalty also improves dramatically when they can reach someone fast. Mainstay can work with Pro-Active chats where a Chat window is offered to a customer browsing a certain product or a service or can work on Chat Requests, wherein the customer can click on a ‘Sales Chat’ button to chat with the Sales representative.
Mainstay’s unique email sales channel provides customers with another channel to improve sales, our email team quickly analyses queries on products and pulls out the most effective and appropriate sales related answers and replies to the customer instantaneously. The team works on innovative custom designed templates to answer queries as soon as we receive the query.
Mainstay’s Team works with the customer to identify and templatize sales material to be concise and precise in answering the customer queries.