Recruitment Process

Mainstay has consistently achieved low staff attrition rates, compared with Industry averages, through innovative Operational and HR programs.

Recruitment Strategy

Applicants are sourced through a variety of sources including Newspaper advertisements, Specialist recruitment consultants and referrals from existing staff.

The candidates undergo a variety of intensive assessments, which include face-to-face interviews with our Recruitment department and voice and accents experts. This is then followed by a written test for grammar and a process specific test. These tests are used to identify only the strongest candidates. 

Upon successful completion of all previous stages the Campaign Manager gives the applicant a final interview.

Retention Strategy

The retention of employees is seen as critical to the success of the operations and a variety of initiatives have been introduced to address this area. They include:

Recognition of performance with recognition and rewards.
Develop individuals through coaching, training and Performance Development Plans.
Create and provide internal growth opportunities.
Options for agents to rotate between functions within the call centre
Sponsorship of entertainment and team outings

Click here to download a PDF version of our Recruitment Process


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